Andrea Bopp Stark is a senior attorney at the National Consumer Law Center (NCLC) with over 25 years of consumer litigation experience working for both legal aid and private law offices. She focuses her work on policy advocacy, writing, and training regarding fair debt collection and mortgage servicing. A contributing author to NCLC’s Fair Debt Collection, Home Foreclosures, and Mortgage Servicing and Loan Modifications manuals, Andrea also serves as the curriculum coordinator for NACA and NCLC’s three primary national conferences each year.

Dr. Susan Jagendorf-Sobierajski has spent her career in the international education and global learning fields. Before her retirement as the executive director of international education at the State University of New York at Cobleskill, Dr. Jagendorf-Sobierajski oversaw collaborative international academic programs, faculty overseas initiatives, and the Fulbright Language Teaching Assistant program. Dr. Jagendorf-Sobierajski holds a bachelor's degree in Spanish and two master's degrees in linguistics and English as a second language. Her Ph.D. in linguistics was awarded by the City University of New York Graduate Center. She was also the recipient of a Fulbright scholarship and has traveled extensively.

Rebecca Smolar is the Director of Education at NACA. She partners with NACA members to create NACA’s online and in-person educational programs. Before joining NACA, she worked on global workforce skills and knowledge development through the State University of New York (SUNY) and Washington-DC area think tanks. Ms. Smolar and Dr. Susan Jagendorf-Sobierajski co-authored the Guide to Intercultural Skill Development and Assessment. Ms. Smolar received a M.A. in International Communications from American University and her B.S. in Psychobiology from SUNY Binghamton.

Colin Harnsgate is an Assistant Attorney General in the Massachusetts Attorney General’s Office’s Consumer Protection Division.  He has been a consumer protection attorney for ten years.  Before joining the Attorney General’s Office, Colin worked in legal aid through AmeriCorps and then as a staff attorney with the Volunteer Lawyers Project in Boston, where he focused on tenants’ rights, debt collection defense, and bankruptcy.  Colin joined the Massachusetts Attorney General’s Office in 2023, where his work focuses primarily on predatory debt collection practices, landlord-tenant issues, and junk fees. 

Jeremy E. Hollander, Deputy Director for the Office of Consumer Protection. Hollander oversees the Division’s primary investigative and enforcement arm, which is responsible for investigating fraud, processing and investigating consumer complaints, enforcing the Consumer Fraud Act and related state statutes, and registering and overseeing New Jersey’s regulated businesses, charitable organizations, and legalized games of chance. Previously, Hollander served as an Assistant Attorney General in the Division of Law’s Affirmative Civil Enforcement Practice Group, where he prosecuted violations of the Consumer Fraud Act and matters before the state’s professional and occupational boards. Before joining State government in 2018, Hollander practiced law as an associate in the Litigation Department of Skadden, Arps, Slate, Meagher & Flom LLP in New York. He also served as a law clerk to the Honorable Deborah L. Cook of the United States Court of Appeals for the Sixth Circuit in Akron, Ohio. Hollander earned his B.A. and M.A. from Boston University and his J.D. from New York Law School.

Ariel Nelson is a senior attorney at the National Consumer Law Center (NCLC) focusing on credit reporting, tenant and employment screening, consumer protections for renters, and consumer issues affecting justice-involved people and their families. She directs NCLC’s Criminal Justice Debt & Reintegration Project. Prior to working at NCLC, Ariel investigated and litigated administrative and environmental law cases as a staff attorney/clinical teaching fellow at Georgetown University Law Center. She also served as a law clerk to the Honorable Judge David O. Carter of the U.S. District Court for the Central District of California and to the Honorable Judge Dorothy W. Nelson of the U.S. Court of Appeals for the Ninth Circuit. She holds a B.A. from the University of California, Berkeley and a J.D. from Harvard Law School.

Serena Mosley-Day joined the Federal Trade Commission (FTC) in June 2022 as an attorney. Before joining the FTC, Serena was the Senior Advisor for HIPAA Compliance and Enforcement at the U.S. Department of Health and Human Services. Serena’s previous experience includes working as an attorney at the Social Security Administration and a supervisory attorney for the U.S. Department of Education. Serena is a distinguished graduate of the United States Air Force Academy, obtained her Master of Public Management and Juris Doctor degrees from the University of Maryland, and earned an LLM in Health Law from Georgia State University.  Following law school, she clerked for the Honorable S. Martin Teel, Jr., of the United States Bankruptcy Court for the District of Columbia.

Rob Treinen is a father, husband, skateboarder, and consumer protection lawyer. He loves all these roles.  He loves living in Albuquerque, NM. He has been a consumer protection lawyer his whole career, starting at New Mexico Legal Aid in 1999, and now running his own one-attorney firm. 

John O’Neal represents persons across North Carolina in matters of auto fraud, solar fraud, unfair/harassing debt collection, credit reporting issues, illegal repossessions, and various other civil matters. John was a founding member and chair of the Consumer Areas of Practice Section of the North Carolina Advocates of Justice (formerly NCATL) and has provided seminars, resources, and advice to countless lawyers and consumers across North Carolina. John is a proud alumnus of the University of North Carolina at Greensboro and the UNC School of Law.

Drew Sarrett has practiced consumer law since 2011. He also represents individuals in civil rights, employment, and discrimination matters. He has tried cases in multiple courts and argued successful appeals before the Supreme Court of Virginia. He serves as the President of the Board of Directors for Virginia Judges and Lawyers Assistance Program and on the Board of Directors for the Virginia Poverty Law Center. He currently focuses on individual and class consumer protection cases, with a primary focus on FCRA and auto defect matters.

Angel Rose Kwaterski is the Consumer Law Priority Coordinator at Legal Action of Wisconsin and is currently based in their Oshkosh, Wisconsin office. Angel provides oversight, mentorship and training related to all consumer matters that the firm assists with. In addition to her role as Priority Coordinator, she is a staff attorney within the Elder Rights Project where she provides legal representation to Wisconsin residents aged 60 or older who are victims of crimes as it relates to housing, family, and consumer law issues. Angel specializes in consumer related issues such as auto fraud, financial exploitation, debt collection matters and bankruptcy. Angel received her Bachelor of Arts from Marquette University in 2013 and her Juris Doctor from The John Marshall Law School, now known as UIC John Marshall Law School in 2016.

Jenelle Dennis is the Managing Attorney of The Consumer Law Lab, PLLC, a consumer protection practice serving clients in DC, Maryland, and Virginia. She brings over 23 years of consumer law experience, including 14 years at the Consumer Financial Protection Bureau, where she served as Senior Counsel for Enforcement Policy & Strategy, Market Lead for Payments, and Senior Litigation Counsel. Her CFPB enforcement work contributed to over $600 million in consumer redress and civil money penalties in major actions against Equifax, Discover Bank, GreenSky, Enova, General Information Services, and CashApp. Jenelle now focuses her practice on EFTA/Regulation E violations, payment processor fraud, credit reporting, and consumer lending. Her enforcement background gives her pattern recognition for Reg E violations that translates directly into litigation strategy, including the emerging gaps in protection for consumers victimized by fraud on payments platforms.

Justin Baxter is an AV rated trial lawyer with Baxter & Baxter, LLP, in Portland. He received an $18.5 million verdict against Equifax, a $200,000 verdict against Equifax, a $95,000 verdict against TRS Home Furnishings under the Oregon Unlawful Debt Collection Practices Act, and a $100,000 verdict against a debt buyer and collection law firm under the FDCPA.

Jimmy Hurt is a 2003 graduate of Georgia State University College of Law (cum laude) and has been practicing consumer law since he began his career. He is a former adjunct professor at Georgia State where he taught Federal Civil Procedure and Georgia Practice and Procedure for 14 years. He is currently the Georgia State Chair for NACA and has presented on the topic of debt adjusting and debt settlement nationally.